Returns & Exchanges

How do I return an item?
FOR ALL RETURNS AND EXCHANGES YOU MUST CONTACT info@kartkandy.com WITHIN 7 DAYS TO GET A RETURN AUTHORIZATION NUMBER AND RETURN AUTHORIZATION PACKING SLIP.


Exchange Policy:

KartKandy.com will be happy to Exchange your item if you are not satisfied with it or you need a different size. All items must be returned in their original packaging in new/unused condition. We cannot refund any shipping charges. We will gladly ship your new-exchanged item to you at the regular shipping cost. You must contact us within 7 days for an exchange authorization number. Excludes an items that state they cannot be returned or exchanged in the description.

Items Excluded from Returns Include:

Electrical parts, video tapes and books. Special order or close out parts. Any items that state they cannot be returned in the description.

Helmet Returns:

Please contact us for return authorization. Helmet returns need to have a Zamp RA# on outside of box. They need to be returned in the same condition and same boxes as sent. If there is damage to product or packaging, we cannot restock it and cannot provide a refund.

Refunds:

For refunds on items with no exchange you must contact us within 7 days via email at info@kartkandy.com for a return authorization number. We cannot process any returns without an authorization number. All items must be returned in their original packaging in new, unused condition. Sorry, shipping and handling fees are non-refundable.

In most cases we will accept returns if the request for a return authorization is received within 7 days and the item is received at the warehouse within 10 days of the return authorization.

Items that are returned to the warehouse more than 10 days after the return authorization is issued may be charged a 15% restocking fee.

All returns and exchanges must have a Return Authorization Number and a Return Authorization Packing Slip. Contact info@kartkandy.com for all returns and exchanges.

Out of Stock / Back Orders

On occasion we may be out of stock or back ordered on a product, if this should occur we will cancel the item from your order and refund the cost of that item.

Return Shipping Address:
PLEASE NOTE: We have more than one location in N. America from where parts and gear are distributed. To request a return or exchange send an email to info@kartkandy.com with your order number, what you are returning and why. You will receive a return authorization number, a return authorization packing slip and instructions for shipping. Any item shipped to an incorrect location will have have the refund amount reduced by the additional shipping and handling required and a 15% restocking fee.